Assistance and Support
Other resources
CAAP-ESTRIE: to help and support you throughout the process
Free, confidential services The Centre d'assistance et d'accompagnement aux plaintes (CAAP-Estrie) is mandate by Québec's Minister of Health and Social Services. CAAP-Estrie can assist and support you throughout the process to ensure that your rights are respected by health institutions.
Users' and In-Patient Committee: Guardian of Your Rights
Other Options to Help You
- A person of your choosing (parent, relative, etc.)
- Pro-Def Estrie (Promotion and defence of mental-health rights) (French)
- Any other community organization
Bureau des plaintes et de la qualité des services
If you need help filling out a complaint form or for anything else during the handling of your complaint, contact the people who process complaints at the CIUSSS de l'Estrie – CHUS.
Bureau des plaintes et de la qualité des services
Tel.: 1-866-917-7903
E-mail: plaintes.ciussse-chus@ssss.gouv.qc.ca
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