Informal Caregivers
Informal caregivers take part in the care and services provided to users, regardless of the age, living environment, or nature of the disability of the people they support.
It is therefore important to support their role on a daily basis.
Relatives are welcome at any time in hospitals and nursing homes, provided their presence is beneficial and safe for users.
See instructions and exceptions
Are you an informal caregiver or a visitor?
1. A Caregiver provides support to one or more members of his or her immediate circle who has or have a temporary or permanent physical, psychological, psychosocial or other incapacity, regardless of their age or living environment, and with whom the person shares an emotional bond as a family member or otherwise.
The support is continuous or occasional, and short or long term, and is provided on a non-professional basis and in a free, enlightened and revocable manner in order, among other things, to promote the care receiver’s recovery and the preservation and improvement of his or her quality of life at home or in other living environments.
2. A visitor is a person who wishes to visit a user who is not a family member and who does not meet the definition of informal caregiver (e.g., courtesy visit).
Tools to Support You
Support tools for all
Supporting a hospitalized relative
Supporting a relative in a nursing home
Supporting a relative receiving home care
- Learn More about Home Support (French)
Others resources
Do you have questions about your loved one's rights or your role as a caregiver? Do you have a complaint or dissatisfaction about your loved one? Would you like to know more about the rules governing care and services? We have the resources you need.
Your loved one's rights
Users' and residents' committees (French)
Making a complaint
To find out more about your role as a caregiver:
Voice mail: 819 780-2220, ext. 40444
To visit a loved one:
How to be prepared
For support in your role as caregiver
L'Appui pour les proches aidants : 1 855 852-7784 | info-aidant@lappui.org
Teaching videos (French)
Qu'est-ce qu'une personne proche aidante?
Le rôle de la personne proche aidante
Vous visitez une personne hospitalisée?
Se préparer au congé de l'hôpital
See also
To help you take care of (French)
- Comment éviter les escarres (plaies de pression)
- Comment prendre soin d'un dentier
- Comment aider quelqu'un à se brosser les dents
- Comment aider quelqu’un à se raser
- Comment laver les cheveux d’une personne alitée
- Comment changer la culotte d’un adulte
- Comment laver les organes génitaux d’une autre personne
- Comment prévenir les chutes
- Comment faire une toilette au lit
- Comment aider quelqu’un à prendre une douche
- Comment aider quelqu’un à utiliser une chaise d’aisance ou un urinal
- Prévenir les blessures communes chez les proches aidants
